Shipping Policy Last updated: [24th of February 2025]
We ship worldwide from our location in Dubai, UAE. Thank you for shopping with us! Below are the details on how we handle shipping and delivery.
Order Processing Time
- Orders are typically processed within 1–3 business days (Monday–Friday,).
- Processing time starts after your payment is confirmed.
- We do not process or ship on weekends.
Shipping Methods and Delivery Estimates We use reliable carriers such as [e.g., Aramex, DHL, FedEx, or others you use]. Delivery times are estimates only and start after processing — they do not include weekends, holidays, or customs delays.
- UAE (Domestic): 8-15 business days (standard shipping).
- GCC Countries (e.g., Saudi Arabia, Qatar, etc.): 8-15 business days.
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International (Rest of World): 8-15 business days, depending on destination and carrier.
- Europe/USA/Canada: Usually 8-15 business days.
- No shipping to the rest of the world yet.
We ship to most countries worldwide. If we cannot ship to your location, we'll contact you to cancel/refund the order.
Shipping Costs
- Shipping rates are calculated at checkout based on your location, order weight, and selected carrier.
- We offer [e.g., free shipping on orders over AED/USD XXX, or flat rates — or "calculated at checkout" if variable].
- Rates are displayed before you complete your purchase.
Customs, Duties, and Import Taxes (International Orders Only) For orders shipped outside the UAE:
- You (the buyer) are responsible for any customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by your country's customs authorities.
- These fees are not included in the product price or shipping cost and are payable directly to the carrier or customs upon delivery (Delivered Duty Unpaid — DDU).
- We have no control over these charges and cannot predict them. Please check with your local customs office for estimates.
- Delays or holds at customs are not our responsibility, and no refunds/credits are issued for such delays.
Tracking
- Once your order ships, you'll receive a tracking number via email (check spam/junk if not received).
- Track your package directly on the carrier's website.
Lost, Delayed, or Damaged Shipments
- If your order doesn't arrive within the estimated time + 7 days, contact us at iamgussus@gmail.com with your order number and tracking info.
- For damaged items: Inspect upon receipt and contact us immediately (within 7 days) with photos — see our [Return & Refund Policy] for details.
- We are not liable for delays caused by carriers, customs, incorrect addresses, or force majeure (e.g., weather, strikes).
Address Requirements
- Please provide a complete and accurate shipping address. We cannot ship to P.O. boxes in some countries or incomplete addresses.
- If your address requires specific details (e.g., building number, neighborhood — common in UAE/GCC), include them to avoid delays.
Changes or Cancellations
- Once processed/shipped, orders cannot be changed or canceled. Contact us quickly if there's an issue.
Questions? Reach out at iamgussus@gmail.com — we're happy to help!